Course curriculum

    1. Internal - Best Practices for efficient resolution of P2_Jan2019

    2. Internal - Best Practices for Issue Replication and Knowledge Management_Aug2020

    3. Internal - Lighthouse Program - Best Practices_October2017

    4. Internal - QA BestPractices_Aug2018

    1. Internal - Product Support and Cloud Services Cases - User Guide - 20200610

    2. Internal - Salesforce - JIRA Connector - User Guide - 20200610

    3. Internal - P6 Delivery Process - Interaction with Support_Oct2018

    4. Internal - CUP Upload Tool SFDC_Jun2020

    1. External - Product_Support_Intro_Jul2020

    2. External - Calypso Customer Portal - User Guide - 20200525

    3. External - Best Practices on how to raise a Product Support Case_Jun2020

    4. External - Introduction to Lighthouse Program for Customer_Apr2020

About this course

  • Free
  • 12 lessons
  • 0 hours of video content